Refund policy

Returns

You have 30 days from the day your order arrives to request a return.

To be eligible, your piece must be unworn, in the same condition you received it, and in its original Hara packaging, along with your order number or proof of purchase.

Earrings are final sale

For hygiene reasons, earrings can't be returned or exchanged. If your earrings arrive damaged, defective, or aren't what you ordered, contact us and we'll make it right.

How to start a return

Email us at harasemijoiasbrasil@gmail.com with your order number and the piece you'd like to return. Hara Jewelry is based in Atlanta, GA. Once your return is approved, we'll email you a prepaid return shipping label and the address to send it to.

Returns sent without contacting us first can't be accepted.

Damaged or incorrect items

Please check your order when it arrives. If a piece is defective, damaged, or not what you ordered, email us right away with a photo so we can fix it.

Refunds

Once your return arrives and we've inspected it, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.

If more than 15 business days have passed since your return was approved, email us at harasemijoiasbrasil@gmail.com.

Exchanges

Most of our pieces are made in very small runs, so we can't hold items for exchange. The fastest way to get a different piece is to return the original and place a new order.

Sale items and gift cards

Sale items and gift cards can't be returned.

Warranty

Every piece comes with a 1-year warranty on the gold plating. If you have a concern about your piece, email us and we'll help.